Technical Service
Quality Testing
Troubleshooting Guide
Technical Staff
Urethane Solutions
Troubleshooting Guide

These are GENERAL guidelines. For different problems or more information, contact ITWC, Inc. Toll Free 1-888-489-2462. 

Problem Cause
Reactivity too fast,
quick gel
Prepolymer abuse from overheating, processing temp too high, excessive catalyst in curative
Reactivity too slow,
long gel & demold time
Processing temp too low, mold temp too low, curative temp too low, off ratio, poor mixing, inadequate catalyzation
Prepolymer viscosity too high Prepolymer abuse from overheating, processing temp too low, moisture in prepolymer
Change in NCO – lower than reported Moisture in prepolymer, prepolymer abuse from overheating, beyond shelf life
Parts too soft at demold Material temp too low, poor mixing, off ratio, molds too cold, inadequate catalyzation
Shrinkage & shrink marks Mold temp too low (peak exotherm too far above mold temp)
Wet spots
(uncured material)
Poor mixing, unmixed resin or solvent contamination, machine malfunction
Bubbles or pin holes in finished product Moisture in extender, entrained air at mix, insufficient degassing, pouring technique
Fissures or fold marks in finished parts Filling mold too slowly, gel time too fast, excess mold release, excessive amounts of mold release
Cracks Material selection and/or mold design – contact ITWC, Inc.
Striations Machine malfunction, poor mixing, inconsistent
material temps
Skins and solids present in prepolymer Exposure to moisture
Overall poor appearance of finished parts Process temp too low, mold temp too low, poor mixing, dirty molds, contaminated material/mold release
Poor Adhesion Excessive amounts of mold release, contamination in mold before or after application of adhesive, improperly applied
Parts stick to mold Poor mixing, insufficient amount of mold release, dirty mold, very high mold temp
Spongy parts
(parts soft at demold but harden as they cool)
Mold temps too high
www.iso.org 106 Main Street • Malcom, Iowa 50157
Phone: 641-528-3000 • Fax: 641-528-4041
• Toll Free: 888-ITWCINC (489-2462)